Virtual Assistant · Customer Service · Dispute Resolution
Josephine Villanueva Garcia
Reliable Virtual Assistant and Customer Service Professional
Providing organized administrative support, professional customer communication, accurate record maintenance, complaint resolution, and dependable day-to-day assistance.
Olongapo City, Philippines
Where she's worked
BPO operations, dispute resolution, and order fulfillment teams in Olongapo City, Philippines.
What she's known for
Organized support, clear communication, and careful attention to records and transactions.
How she works
Computer literate and flexible, comfortable adapting to different tools, teams, and workflows.
About
A dependable partner for busy teams and customers
Josephine is a Virtual Assistant and customer service professional with more than nine years of experience across BPO operations, client support, dispute handling, order fulfillment, and front-line operations. Her background spans administrative support, email and phone communication, customer record management, complaint resolution, dispute validation, and customer follow-up.
She brings organized support, clear communication, and careful attention to records and transactions to every role — the kind of steady, detail-oriented presence that business owners, remote teams, and BPO companies rely on to keep day-to-day operations running smoothly.
- Administrative support
- Email & phone communication
- Customer record management
- Complaint resolution
- Dispute validation
- Customer follow-up
Services
How Josephine can support your business
Based on her documented professional experience — no software or platform claims beyond what's on her CV.
Virtual Assistance & Administrative Support
Day-to-day coordination, task support, and reliable administrative help for busy teams.
Email & Phone Support
Prompt, professional responses to emails and calls that keep communication on track.
Customer Service & Complaint Resolution
Handling customer complaints and providing appropriate solutions within required timeframes.
Dispute Review & Fraud Monitoring
Validating data, preparing dispute responses, and monitoring transactions for possible fraud.
Spreadsheet & Online Record Maintenance
Preparing customer spreadsheets and keeping accurate, up-to-date online records.
Customer Account & Document Processing
Processing accounts and organizing supporting documents with careful attention to detail.
Order Fulfillment & Work Order Processing
Supporting stock delivery handling, order packaging, and distribution preparation.
Cashier & Front-Line Transaction Handling
Front-line transaction support with accuracy and a professional, customer-first manner.
Experience
Professional Experience
Roles are listed as recorded on her CV, most recent first.
AFDRA Outsourcing Solution Inc.
Olongapo City, Philippines
- Provided administrative support to the team and assisted with day-to-day coordination.
- Responded to emails and phone calls in a timely and professional manner.
- Prepared customer spreadsheets and maintained accurate online records.
eHuman Resources Services
Olongapo City, Philippines
- Handled customer complaints and provided appropriate solutions or alternatives within required timeframes.
- Maintained customer interaction records, processed accounts, and organized supporting documents.
- Followed communication procedures and policies and completed follow-up to help ensure resolution.
Marrova LLC
Olongapo City, Philippines
- Validated data from internal and third-party systems and supported the appropriate course of action for disputes.
- Prepared accurate dispute responses and monitored disputed transactions for possible fraudulent activity.
- Resolved customer product and service concerns while maintaining clear records.
DynamicxGloval
Olongapo City, Philippines
- Supported stock delivery handling, work order processing, order packaging, and distribution preparation.
- Helped ensure items were retrieved, organized, and shipped in a timely manner.
Skydev.Solutions Inc
Olongapo City, Philippines
- Provided customer service support and assisted customers with service-related concerns.
RAS Contact Solutions
Olongapo City, Philippines
- Provided customer service support in a call center environment.
Dates are shown exactly as listed on Josephine's CV. Some roles overlap; this reflects the source document as provided.
Professional Strengths
Where she adds the most value
Administrative Support
- Day-to-day coordination
- Spreadsheet preparation
- Online record maintenance
- Document processing
Customer Communication
- Email support
- Phone support
- Customer follow-up
- Complaint handling
Operations Support
- Order fulfillment
- Work order processing
- Stock delivery support
- Front-line transactions
Dispute Support
- Data validation
- Dispute response preparation
- Transaction monitoring
- Record maintenance
Education & Background
Education and additional information
Education
BS Computer Science
AMA College
Additional Information
- Languages
- English, Tagalog
- General Skills
- Computer Literate, Flexible
- Work Setting
- BPO / IT-Enabled Services / Customer Support
- References
- Available upon request
Contact
Let's work together
Reach out directly, or send a message using the form.